Return Policy

Thank you for shopping at Modestio. We want to ensure that you have a satisfying experience with us. Please review our return policy below.

1. Return Conditions:

  • We accept returns within 14 days of the delivery date.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. Non-returnable Items:

  • Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned.
  • Personalized items cannot be returned unless they arrived damaged or defective.

3. Return Procedure:

  • Contact us at support@modestio.com.
  • Customers are responsible for return shipping costs unless the return is due to our error or the product is defective.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email confirmation.
  • You will be notified of the approval or rejection of your refund.
  • If approved, the refund will be processed and automatically refunded to your original payment method within a certain number of days, depending on your payment provider's policy.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately.
  • We will arrange for a replacement or a refund according to your preference.

6. Exchanges:

  • We do not offer exchanges.
  • If you need a different item, size, or color, please return the original item and place a new order.

7. Late or Missing Refunds:

  • If you haven’t received a refund yet, please double-check your bank account.
  • Then, contact your credit card company or bank, as processing times may vary.
  • If you have done all of this and still have not received your refund, please contact us at [email address/ customer service phone number].

8. Contact Information:

  • If you have any questions about our return policy, feel free to contact us:
    Email: support@modestio.com

9. Policy Updates:

  • We reserve the right to modify our return policy at any time. Any changes will take effect immediately upon publication on our website.
  • By shopping with Modestio, you agree to abide by the terms of this return policy.

Thank you for choosing us for your shopping needs!